your custom Vietnam tour
of the Vietnam travel package begins when you pass through
immigration at your arrival airport and meet one of our
members of staff.
in Vietnam, Laos or Cambodia
Wherever you travel to Vietnam or enter another Indochina
country, you'll be met at the airport and driven to your hotel.
All transfers are included in your tour price unless you have
requested otherwise. The vehicle will be new, or almost new,
and come with an experienced, safe driver and a guide who
speaks your language.
be helped with your luggage, and with your check-in if necessary.
Laos and Cambodia, we use highly competent agents who work
to our specification.
Once you enter Vietnamese territory, you'll be in direct contact
with your personal tour operator. There will be a 'Welcome'
pack in your room with up-to-the-minute Vietnam information,
with a Welcome dinner in the evening in prospect. We usually
leave the rest of the day free for you to relax and acclimatize.
We don't bother with Vietnam tour escorts because we consider
them an unnecessary expense. If you've requested a fully escorted
tour, we use local guides in each area. Whenever you disembark
from an aeroplane, boat or train, someone will be there to
meet you. Although unforeseen hitches are a very rare occurrence,
we provide you with both office and mobile phone numbers.
One phone call will solve a problem within minutes.
guide and driver are at your disposal. If you want to digress
from your itinerary, it’s up to you. If it means changing
arrangements for hotels, flights or whatever, all you need
to do is tell us. If there's any cost involved, we'll let
you know how much very quickly.
same applies if you're not happy about something. This is
unlikely, because your personal tour operator will be in regular
contact with your guides to make sure everything is running
tour operator is always at your service for suggestions, advice,
information, assistance with bookings, and whatever else you
might need, 24hrs a day, 7 days a week.
Our head office is close to Hanoi's Old Quarter, within easy
reach of your hotel. We’re always pleased to welcome guests,
so please feel free to visit if you wish. We always like to
meet our customers in person so, if circumstances permit,
we’ll invite you to dinner or for a drink with your tour operator
and/or one of our senior staff members.
We love feedback, partly because it’s nearly always positive,
and makes us happy, but mostly because it identifies possible
improvements that we could make.
usual practice is to send you a straightforward questionnaire
asking for your opinions about your experience. It'll usually
arrive a few days after you've returned home and have had
time to organize your recollections. You don't need to spend
a lot of time on it – what we’re looking for at the things
that stand out, and how we could do better.
As soon as your feedback arrives in our office, it’s copied
to all our tour operators. At the end of each week, we have
a meeting where we discuss your views and suggestions. If
this results in changes to our existing practice, we’ll let
you know what we've done.