The booking process:
This can be as long or as short as you wish. If you're happy
with your first draft as it is, that's fine. If you want
to spend a week, a month or more adjusting and refining
it, that's fine too. You won’t be hassled to make a deposit,
and we won’t be cross if you decide not to book with us
at the last minute.
each revision of your Vietnam holiday package, you'll always
get a revised price which may be higher or lower – no ‘extra’
charges other than those related directly to your requests
will creep in. The price will always be firm, and no surcharges
or 'extras' will appear later on.
don't charge for the design and development process no matter
how long it lasts, and you'll be under no obligation.
Once you've agreed the itinerary, the first commitment you
make is to pay a deposit. For your protection, our operating
licence requires us to maintain a secure bond that the Vietnam
National Tourism Authority can use to compensate you if we
fail to fulfil our obligations to you.
We’ll ask you
to transfer the deposit to our account at our bank – we’ll
provide all necessary SWIFT codes and intermediary bank details
to ensure rapid transit. Once it arrives, usually within two
or three working days, we'll confirm its receipt and begin
making firm reservations for you.
up to you when you do this – it can be almost up to the date
of your arrival if you wish. However, there are several ‘peak
periods’ in Vietnam when major festivals and events limit
the availability of transport. Furthermore, most service providers
and hotels in Vietnam won’t accept ‘provisional’ bookings.
you want to be sure of getting what you want, the earlier
you book the better.
don't charge for making changes after booking
Unlike most travel operators, paying a deposit or the full
cost of a tour doesn't mean surcharges if you want make amendments
to your itinerary. With Haivenu, you can carry on the drafting
process as long as you like – the price will go up and down
according to the amendments you want, but nothing will be
added for making modifications.
also find that, compared to other Vietnam tour companies,
our cancellation policy is both fair and generous.
The full text of our booking
conditions will provide you with
detailed information about the process and methods of payment,
and we’ll be pleased to help if anything is unclear.