About Haivenu

What is the Haivenu?
Our People
Some of our guides
Company Details

What is the Haivenu?
A tiny orchid that grows on the limestone cliffs of Halong Bay in northeast Vietnam, the Haivenu is a determined survivor in spite of its diminutive size, clinging to sheer rock faces in defiance of baking sun and torrential rain.

Beyond its beauty, the Haivenu is our logo because it represents the qualities we aspire to in our company. The Haivenu is rare; we're one of the few travel companies offering genuinely tailor-made, luxury, private tours, while maintaining affordable prices. The Haivenu is tenacious; likewise, we apply the highest quality standards in our service, nothing is too much trouble for us.

Our logo is also a constant reminder of our commitment to environmental conservation. We encourage clients to visit and support truly sustainable projects and to travel with light footsteps. Vietnam is a beautiful country; we want to keep it that way.

We are committed to top-quality, personalised tourism providing memorable experiences of the real Vietnam, avoiding well-trammelled tourist routes in favour of unspoilt landscapes, unusual attractions and windows into the fascinating daily lives of ordinary people. We want the image of the Haivenu to remind you of our remarkable country - exciting, exotic, safe and friendly.

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Our People
At present, we have nineteen specialists who work as a tightly-knit team totally committed to responsible tourism. Apart from our housekeeper, all are university graduates and all speak fluent English.

Managing Director: Ha (Ms. Vo Thi Bich Ha, B.A. English, Dalat)vietnam tours-Managing Director
After several years in the tourism business, Ha founded Haivenu on Christmas Day, 2000. Since then, she has established it as a successful international tourism company and Vietnam's leading specialist tour operator. Apart from running the business and training the staff, she's an excellent swimmer, a talented painter and an aficionado of rock music. She has ambitious plans for Haivenu - she's already opened a branch in Ho Chi Minh City and plans further offices in the UK, Cambodia and Thailand. She runs the company as a family, but insists on the highest standards of professionalism.

vietnam tours-Tour Operator-Ms ThuSales Manager: Thu
(Ms. Duong Minh Thu, Hanoi)

Thu is a cheerful soul, who is a welcome addition to our staff. She hails from the coastal city of Hai Phong which is the gateway to Halong Bay and home to an astounding variety of Vietnamese foods. Cooking and cuisine are a particular passion for Thu, and she loves to learn new dishes and sharing her culinary skills with new friends. She and her loving husband have a new baby which has brought both unexpected challenges and joys. She loves the travel industry for introducing her to other peoples and cultures, for the chances to see other parts of the world and for making her a more self-confident, optimistic, and thoughtful person.

vietnam tours-Tour Operator-Ms LinhTour Operator: Linh
(Ms. Luu Thuy Linh, Ho Chi Minh)

As a shy teenager, Linh chose to study at Ho Chi Minh University of Culture, opening the door for destiny to lead her into a career in tourism. Along the way, she has realized how much she loves travel and how meaningful it is. At Haivenu Tours, she is delighted to be able to put to use English – which she studied so hard – to interact with clients. While she loves to learn about different places and cultures, what makes her work meaningful is the opportunity to introduce the beauty of her home Vietnam, and Southeast Asia, to people from around the world.

Vietnam tours-Customer Relations-Ms Thi TrangCustomer Relations: Trang
(Ms. Do Thi Trang, Ha Noi)

Growing up near the Ma River in coastal Thanh Hoa Province, Do Thi Trang nurtured a hunger to explore other regions around Vietnam. Studying tourism in Hanoi, she met her boyfriend who became the perfect partner for motorbike adventures around northern Vietnam’s mountain passes, terraced fields and ethnic minority villages. Trang learned from her mother a chef’s discriminating tastes, and expanded her kitchen repertoire by working at a fine-dining restaurant. The youngest in her family, she admits to being pampered, but says her choice to join Haivenu, even amid bustling Hanoi far from her hometown, has brought her a peaceful place to pursue her career.

vietnam tours-Tour Operator-Ms Thanh HaBranch Office Manager: Thanh Ha
(Ms. Ngo Thanh Ha, Ho Chi Minh City)

Ha’s family home is a typical Mekong Delta house, with a garden by a canal. However, her family moved to Ho Chi Minh City when she was a child, where she grew up with two sisters and one naughty little brother. Everyone in her house says just what they are thinking, a trait to which she attributes the closeness of her family. With a respectable collection of romance and detective novels, she says reading warms her heart. Her thirst for travel is unquenchable, and in her position at Haivenu Tours she takes great pleasure in working one-on-one to design the optimal itinerary for every client.

vietnam tours-Tour Operator-Mr SonTours Operator: Son
(Mr. Phan Duc Son, Ho Chi Minh City)

Proud to be Saigonese, Son considers his joyful and open personality an expression of this bustling, vibrant urban centre in southern Vietnam. With a background as an international business major and now the youngest member of Haivenu Tours, Son brings a sparkling ambition to the tourism industry. He devotes considerable time to travelling and reading, building up his practical knowledge and experience, which are well utilised in the professional environment of his new work family at Haivenu Tours. His friendly and cheerful personality endears him to colleagues and clients alike, and you can be confident of enjoying your time travelling under his care.

vietnam tours-accountant-Ms HanhAccountant: Hanh
(Ms. Pham Thi Hanh, Ho Chi Minh City)

Hanh graduated from the University of Finance & Accounting in Ho Chi Minh City and joined Haivenu in 2008. She loves her work as an accountant, although even she occasionally gets a headache from all those numbers. After the numbers are in their proper places, she enjoys music, coffee shops and going out with friends for karaoke or a movie. When she has a chance to escape the city, she heads for the beach, or rounds up her friends for a tour. “The more we travel, the more we learn,” she says; a guiding ideal from her childhood world travel dreams to her work today.

vietnam tours-accountant-Ms NguyetAccountant: Nguyet
(Ms. Tran Thi Thu Nguyet, Ho Chi Minh City)

Thu Nguyet, a graduate of the University of Finance and Marketing, is a 7 year resident of Ho Chi Minh City and loves the friendliness of the city’s inhabitants. Ho Chi Minh City is her second home; every couple of months she goes back to visit her parents in the Central Highlands province of Gia Lai. When stressed from her work as an accountant for Haivenu, she finds a chance to travel, appreciating the special beauty and lifestyles she finds at each destination. She intends to spend more time discovering the rest of Vietnam, and travelling abroad to explore other cultures and gain experience.

vietnam tours-accountant-Ms SenTour operator: Mai Sen
(Ms. Nguyen Thi Mai Sen, Hanoi)

Mai Sen was born in Bac Ninh Province just outside Hanoi, home to many temples and traditions, perhaps most notably Quan Ho folk singing. As it happens, Mai Sen is a passionate singer of Quan Ho. These folk melodies express the range of human emotions, and she won’t miss an opportunity to perform Quan Ho for visitors. Her name combines the words for apricot and lotus blooms; beautiful and artistic. Travel has long been her hobby, and she thrives in the disciplined work environment at Haivenu. Like most truly excellent performers, she is also a careful listener – and a perfect fit for Haivenu Customer Relations.

vietnam tours-Cashier/legal adviserCashier/legal adviser: Sam (Ms Nguyen Thi Quynh Sam)
Sam another arrival straight from University in Phu Yen, a province nearly a thousand kilometres away to the south. A couple of months ago, she decided Haivenu was the only company for her and moved to Hanoi to join us. Unusual in Vietnam, she's fiercely independent. She travelled north alone and refused all offers of help from her family in finding accommodation - not bad for a young lady who hadn't been much further than her home town. Sam has already settled into city life and is making new friends. She's currently improving her English in evening classes - she's ambitious as well.

Tour Operator: Bich Phuong (Ms. Phung Bich Phuong, Hanoi)
Growing up just outside of Hanoi, Phuong enjoyed flying kites and dreamed of exploring life in the wider world. Her choice to study tourism gave her just that opportunity. Having worked in tourism sales and as a guide, in both Hanoi and Ho Chi Minh City, she is now married with a daughter and settled back in Hanoi. A street food fanatic, she knows Vietnam’s destinations by their flavours. Hoi An and the Mekong Delta top her list of places to return to, and in the meantime she’s eager help you discover everything that Vietnam has to offer.

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Company Details

Haivenu's registration details, licence to operate, and company information:

Haivenu Vietnam:
Haivenu is a registered Vietnamese company affiliated to the Vietnam Tourism Association (VITA), the Pacific Asia Travel Association (PATA - Vietnam Chapter), and the American Society of Travel Agents (ASTA). We are a private business, one of the first travel agents to be granted an official international operating licence by the Vietnamese government. Our registration details are below.

Company Registration


Company registration number


Date of Registration

25th December 2000

Registration authority

People's Committee of Hanoi City, Dept. of Planning and Investment, Business Registration Office

International Licence


Inbound Licence number

01-300/2014/TCDL-GP LHQT

Date of issue

10th July 2014

Issuing authority

Vietnam National Administration of Tourism (VNAT)

Bonding Account




Company contact details


Company name

Haivenu Company Limited

Head office in Hanoi

12 Nguyen Trung Truc, Ba Dinh, Ha Noi, Vietnam


(++84) 24 39272917


(++84) 24 39272916



Web sites




Branch office in HCMC

15B/98B Le Thanh Ton Street, District 1, Ho Chi Minh City, Vietnam


(++84) 28 3827 2992


(++84) 28 3827 2994



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Notes for direct dialling:

a) - When dialling from outside Vietnam , use your country's international dial prefix (e.g., 00 in the UK or 011 in the USA ) before dialling the above numbers. For example, customers dialling Hanoi office from the USA will need to dial 011 84 24 3927 2917.

b) - When dialling from within Vietnam but outside the town you wish to dial, use the local area code only, adding a zero in front. For example when dialling Hanoi office from elsewhere in the country, you will need to dial 024 3927 2917.

c) - When dialling from within the city or town, use none of the codes. For example when dialling from within Hanoi , the head office number will be 3927 2917. Please note, however, that when using a mobile phone, you will have to also dial the local area code as in the example (b) above.

d) – When dialling to a mobile phone in Vietnam from abroad, use your country's international dial prefix and Vietnam's national code only. For example, customers dialling from the USA will need to dial 011 84 913123456. If calling a mobile phone from within Vietnam , regardless of location, simply dial the mobile number itself (eg 0913123456).

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